In an exciting announcement, HP revealed innovative solutions ahead of CES 2025. These updates aim to transform IT operations and align with global sustainability goals.
Enhanced Support Services Revolutionize IT Operations
IT teams face increasing challenges in efficiently managing devices. Reactive solutions lead to delays and higher costs. HP offers a proactive approach with AI-driven tools.
HP Essential Support is now more robust. It provides business-day remote Support and onsite repairs. Customers can also opt for device health insights.
This AI-powered feature detects and resolves issues before disruptions occur. It minimizes downtime and improves employee productivity. Essential Support is ideal for hybrid work environments.
HP Premium Support offers even more benefits. It includes 24/7 remote assistance and on-site repair the next business day. Predictive AI identifies potential problems early, saving valuable time.
Additionally, automated ticketing simplifies repair scheduling. Employees get alerts to address issues immediately. These features ensure seamless operations for businesses.
HP Premium+ Support builds on these offerings. It includes exclusive access to parts and expert service. Repairs are faster, reducing interruptions to workflows.
“HP is helping organizations minimize downtime. We prevent issues before they arise, ensuring productivity.”, Marcos Razon, SVP of HP Lifecycle Services.
These services are available worldwide. Businesses can add them to new or existing devices. They’re also compatible with Managed Device Solutions.
Sustainability and Simplified Device Management
HP is prioritizing sustainability. To this end, it is expanding the availability of Certified Refurbished PCs that meet performance and environmental standards.
The HP Device Registration Service simplifies IT management by automating device deployment and retirement tasks. It saves time and reduces manual errors.
Devices integrate with Microsoft Intune within 48 hours of shipping. This seamless process eliminates the need for secondary configurations, allowing IT teams to focus on other critical tasks.
The service also includes reporting features. It ensures accurate data management and secure access, allowing organizations to monitor devices efficiently.
Another benefit is flexibility. The service supports multiple tenants and dynamic group tags, and IT teams can customize settings to meet specific needs.
This service is timely. Windows 10 support ends in October 2025. HP’s solutions help businesses transition smoothly to modern devices.
HP’s refurbished PCs offer more options. Models include the EliteBook 830 G8, EliteBook 840 G8, and EliteDesk Mini 800 G6. These devices come with a one-year warranty, which customers can extend to two or three years.
Refurbished devices are available in several countries, including the US, UK, and Spain. This expansion reflects HP’s commitment to sustainability.
“Businesses are adopting circular practices, and HP is meeting these needs with reliable, eco-friendly solutions,” Grant Hoffman, SVP of Operations and Portfolio, said.
Refurbished devices benefit organizations in multiple ways. They reduce e-waste while maintaining productivity, and employees get access to high-performing PCs.
HP’s announcements align with broader goals. They combine innovation with environmental responsibility, allowing businesses to stay competitive while reducing their footprint.
Driving the Future of Work
HP is preparing organizations for modern challenges. It combines cutting-edge technology with practical solutions. AI-powered tools and sustainable devices are key to this vision.
The company’s support services focus on reducing downtime. Faster repairs and predictive insights keep employees productive, and these innovations address common pain points for IT teams.
Device management is easier than ever. Automated processes save time and eliminate errors; IT teams can scale operations without extra effort.
Sustainability remains a core focus. HP’s refurbished PCs support circular economy goals. They offer a cost-effective way to reduce environmental impact.
HP’s leadership in these areas sets a high standard. It shows how businesses can balance productivity with sustainability. These solutions benefit employees, IT teams, and the planet.
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About the author
Andrew Chavez is a passionate technology researcher and MSc graduate from Texas A&M University. He has a broad range of knowledge on current tech developments, new discoveries in the field of high-tech and science, as well as software engineering proficiency. With an insatiable appetite for learning and discovering, Andrew strives to bridge the gap between academia and industry. His ambition drives him to make meaningful contributions to the tech world continuously.
