feature image-temu return policy-return policy illustration-02

Temu Return Policy: A Step-By-Step Process 2024

Learn more about Temu's return policy

Temu is an online marketplace that offers customers a wide range of products worldwide. Temu Purchase Protection Program ensures a full refund if you meet the criteria.

It’s crucial for customers to have a grasp of Temu’s return policy and the steps for returning an item. To initiate a return, customers need to follow a few simple steps. Temu return process includes accessing the online return portal, preparing the item for return, and shipping the item back to Temu.

Our Dbd guide explains the step-by-step process for Temu return policy terms and conditions. Similarly, it provides an overview of the return policy for Temu products and addresses concerns about refund timelines and exceptions.

Temu return policy overview

inarticle image-temu return policy-Temu return policy overview

Temu’s easy return policy allows customers to return items within 90 days of purchase. [1]Temu, “How long before return, … Continue reading

To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Temu offers refunds or exchanges on eligible items.

However, there are some exceptions to Temu returns and exchanges policy. For example, some products, such as perishable goods or personalized items, are non-returnable.

Additionally, products with broken seals, such as CDs or DVDs, cannot be returned once the seal is broken.

If you are unsure if a product is eligible for a return and refund process, you can contact Temu customer service team.

How to initiate a return with Temu: Step-by-step process

If you want to initiate the Temu return process, you’ll need to follow the steps outlined below:

Step 1: Access the online return portal

To initiate a return, go to Temu’s website and log in to your account.

If you don’t have a Temu account, simply click the “Save your Order” button in your Temu order email to begin processing your return. Once you’re logged in, go to my orders.

inarticle image-temu return policy-step 1

Now, find the order you want to return and click on the “Return Items” button. This will take you to the online return portal.

inarticle image-temu return policy_Step 1.2

Step 2: Prepare the item for return

Once you’re on the online return portal, select the item you want to return. Provide a reason for the return. 

inarticle image-temu return policy_Step 2.1

If the item is damaged or defective, you can also upload photos to support your claim. After submitting the return request, Temu return authorization will verify it. Then you’ll receive a return label in your email.

According to Temu shipping policy, you must send the package to the return address mentioned on the label. Please do not send it to the address listed on the Temu package.

inarticle image-temu return policy_Step 2.2

Step 3: Ship the item back to Temu

Pack the item in its original packaging, including all accessories, tags, and labels. Print return label and attach it to the package.

Ship it back to Temu via the nearest UPS or USPS office. Once Temu receives the item, they’ll inspect it and process the refund.

You can check the return status for the product on your order details page. You can also find out through Temu’s messages, emails, and notifications.

inarticle image-temu return policy_Step 3 ship the item back to temu

Temu return policy states that you must postmark your package within 14 days of submitting your return request. If you fail to do so, the Temu return process will be terminated.

Temu return label only works if you are shipping from the United States, not from military bases.

Refund timeline

inarticle image-temu return policy_Refund Timeline

After Temu receives the returned item, they will process the refund within 3 working days. According to Temu refund policy, your refund will be returned to the original payment method.

However, the time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.

Here’s a table showing the estimated refund time for each payment method:

Refund Method  Refund Time  
PayPal  Up to 7 business days 
Credit Card Up to 18 business days 
Debit Card Up to 18 business days 
After Pay Up to 7 business days 
Klarna Up to 7 business days 
Google Pay Up to 30 business days 
Apple Pay Up to 30 business days 
Pre-paid Credit Card Up to 30 business days 
Temu Credit Balance Less than 3 minutes 

Exceptions to Temu’s return policy

inarticle image-temu return policy_Expectations

While Temu return policy is designed to be as customer-friendly as possible, there are some exceptions to this policy.

These exceptions include the following:

Non-returnable items 

Some items, such as perishable goods, intimate or sanitary items, and hazardous materials, are not eligible for return. For example, food items, beauty and personal care products, and medical equipment cannot be returned for hygiene reasons.

Specific conditions

Certain products or purchases may have specific conditions that apply to their return. For example, some products may only be eligible for return if they are unopened or unused. The other products may require proof of purchase or documentation.

Damaged or defective items

Items used or damaged after delivery are not eligible for return or exchange. If an item arrives damaged or defective, Temu will work with the customer to provide a replacement or refund. However, the item may need to be inspected before a return or refund can be processed.

Final sale items

Some items may be marked as “Final Sale” or “Non-Returnable” at the time of purchase. This means that they are not eligible for return or exchange for any reason.

Related Stories


Does Temu do free returns?

Yes, Temu offers free returns for eligible products within the return window of 90 days of order. This is only available for the first return on any order.

Can I return any product I bought on Temu?

No, some products, such as personalized items or perishable goods, cannot be returned. Additionally, products with broken seals, such as CDs or DVDs, cannot be returned once the seal is broken. However, other products can be returned.

Where to find the temu return label after applying?

After applying for a return, Temu will send the return label to your email. You can print the label from your email and attach it to your return package.

Can I exchange a product instead of returning it?

At this time, there is not any direct Temu exchange policy. Instead, customers can initiate a return and then place a new order for the desired product.

Does Temu do free returns for international orders?

No, Temu does not currently offer free returns for international orders. Customers are responsible for the cost of return shipping and any associated fees or taxes.

Temu return policy allows customers to return eligible products within 90 days of receiving their order.

Customers need to familiarize themselves with Temu refund process to ensure a hassle-free return process.

About the author

+ posts

DbdPost Staff is a team of writers and editors working hard to ensure that all information on our site is as accurate, comprehensive, and trustworthy as possible. Our goal is always to create the most comprehensive resource directly from experts for our readers on any topic.


Scroll to Top