How to Cancel OnStar: Step-By-Step Guide 2024

OnStar is a paid service plan that offers roadside assistance, vehicle diagnostics, and other features for drivers. If you no longer need OnStar services and want to deactivate your account, there are several methods to do so. 

Generally, to terminate OnStar account, you can call their customer service hotline, send an email, or chat with a representative online. Provide your account details and request cancellation. 

This guide provides step-by-step instructions on how to cancel OnStar, a vehicle safety and security service. It covers different cancellation methods, important information required for cancellation, and what to expect after canceling OnStar.

Reasons to Cancel OnStar

There are several reasons why someone may want to cancel their OnStar subscription. 

Here are a few common reasons:

1. Cost: OnStar subscriptions can be expensive if you use or need only some of the services provided. If the cost is becoming burdensome or no longer justifiable based on your needs, canceling the subscription is an option.
2. Vehicle Change: If you no longer own a car with OnStar, canceling your subscription is advisable. OnStar is only available for connected vehicle services, so when you purchase a new car, you can decide whether or not to activate OnStar.
3. Redundant Services: Some individuals may already have similar services from other devices or apps, such as built-in smartphone navigation or separate memberships for roadside assistance. In such cases, canceling OnStar can eliminate redundant services.
4. Dissatisfaction with Services: If you are unhappy with the quality, reliability, or availability of OnStar services, you can cancel. This could be due to problems with customer support, limited coverage, or dissatisfaction with specific features.
5. Privacy Concerns: Some people may be concerned about the privacy implications of OnStar services, including GPS tracking and data collection. If privacy is a significant concern, canceling the subscription is a viable choice.

How to cancel OnStar

When you decide to cancel your OnStar subscription, there are multiple options available to you. OnStar provides convenient methods for cancellation, including phone, email, and chat. 

Here is a step-by-step guide for each cancellation process: ^[1] Onstar, “Help, https://community.onstar.com/t5/OnStar-Support/I-want-to-cancel-my-membership-subscription/td-p/186#:~:text=While%20we%20would,Share”

Cancelling OnStar via phone

Here are a few steps on how to cancel OnStar via phone. 

Step 1: Dial the OnStar Customer Service line at 1-888-4ONSTAR or 1-888-466-7827.

Step 2: Follow the voice prompts or wait to speak to a customer service representative.

Step 3: Inform the representative that you wish to cancel your OnStar subscription.

Step 4: To verify your identity, provide your account number. You can usually find it on your billing statements or in any correspondence related to your account.

Step 5: Verify your vehicle information, including the make, model, year, and Vehicle Identification Number (VIN).

Step 6: Discuss the cancellation details with the representative, including any fees or remaining service period.

Step 7: Request a confirmation email or written documentation of the cancellation for your records.

Cancelling OnStar via email

Here are a few steps to cancel the OnStar service plan via email. 

Step 1: Compose an email to the OnStar Customer Service team at socialmedia@gm.com.

Step 2: In the subject line, clearly state that you want to cancel your OnStar subscription.

Step 3: Include your account number and vehicle details, such as the make, model, year, and VIN, in the body of the email.

Step 4: Provide your contact information, including your name, address, email, and phone number.

Step 5: Express your request for a confirmation email or written acknowledgment of the cancellation.

Step 6: Send the email and wait for a response from the OnStar Customer Service team.

Cancelling OnStar via chat

Here are a few steps on how to cancel OnStar via chat. 

Step 1: Visit the OnStar website and navigate to the customer support or contact page.

Step 2: Look for the chat option and click to start a chat session with an OnStar representative.

Step 3: Enter your account number, vehicle information, and reason for cancellation when prompted.

Step 4: Engage in the chat conversation with the representative and follow their instructions to cancel your OnStar subscription.

Step 5: If available, request a transcript of the chat or written confirmation of the cancellation.

Cancelling OnStar during a trial period

Cancelling OnStar during a trial period is relatively straightforward. Here’s a guide on how to cancel OnStar during a trial period: ^[2], CHEVROLET, “How to change or cancel, … Continue reading

Step 1: Review the trial period terms

Familiarize yourself with the terms and conditions of the trial period. Take note of any deadlines or specific requirements for cancellation to avoid any charges.

Step 2: Contact OnStar customer service

Contact the OnStar customer service team by phone, email, or chat. Provide your account number and vehicle information to complete your trial membership verification process.

Step 3: Request cancellation

Clearly state your intention to cancel the OnStar trial period. Inquire about any costs associated with cancellation and follow the necessary steps for successful cancellation.

Step 4: Meet deadlines

Pay attention to any specific deadlines mentioned during the cancellation process. Some trial periods require cancellation before a certain date to avoid automatic conversion to a paid subscription.

Step 5: Obtain confirmation

Request a confirmation email or written documentation of the cancellation for your records, serving as proof that you canceled within the designated timeframe.

Important information and deadlines

Here are some important details to keep in mind during the cancellation process:

Trial period length: Take note of your OnStar trial period, which can range from a few days to several months, depending on the promotion or offer.

Trial account details: Make your trial account number and vehicle information available to expedite the cancellation process and ensure accurate account verification.

Cancellation deadlines: Pay attention to any specific cancellation deadlines mentioned in the trial period terms. Please cancel within the specified timeframe to avoid automatic conversion to a paid subscription.

Charges: Understand any costs or fees associated with canceling during the trial period. Some trials may require payment if not canceled in time, while others may provide a refund if canceled before a specific date.

Return equipment: Follow instructions for returning any OnStar equipment or devices received during the trial period to avoid additional charges.

Important information for the OnStar cancellation process

To ensure a smooth cancellation process, it’s important to have the following information ready:

Account Number: Locate your OnStar account number, usually found on billing statements or in account-related correspondence.

Vehicle Information: Have your vehicle details readily available, including the make, model, year, and Vehicle Identification Number (VIN).

Personal Information: Provide personal details to confirm your identity and account ownership, such as your name, address, email, and phone number.

After canceling OnStar

After cancelling OnStar, several things will happen:

1. Termination of Services: If you cancel your OnStar subscription, you will lose access to the different services offered by OnStar. This includes emergency aid, remote vehicle diagnostics, and navigation assistance. Plan accordingly and find alternative solutions for any services you rely on.
2. Retention of Personal Information: OnStar retains certain personal information even after cancellation. The company has strict data protection policies and will only use your data according to its Privacy Statement. 

If you wish to delete your personal information from the OnStar system, you can follow these steps:

Step 1: Contact OnStar Customer Service and inform them of your request to delete your personal information.

Step 2: You should have your account information and vehicle details ready. You may be asked for additional information to confirm your identity.

Step 3: Clearly state your request to delete your personal information from the OnStar system.

Step 4: Follow any instructions or steps provided by the OnStar representative to complete the process.

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FAQs

The OnStar cancellation process requires following the appropriate procedures and reading the terms and conditions of the agreement.

Understanding how to cancel OnStar is essential to ensure a smooth cancellation process.