Canceling an eBay e-commerce order can arise, such as changing your mind about purchases. To ensure a smooth experience, it is crucial to understand the process in detail.
Steps to cancel an eBay order is straightforward for buyers and seller. Navigate to the specific order and request to cancel after selecting a reason.
To create this Dbd guide on how to cancel an eBay order, we researched updated policies. We have also explained how to contact the customer support team for your queries.
How to cancel eBay order as a buyer?
In this step-by-step guide, you’ll learn to terminate eBay order as a buyer. Let’s look at the steps in detail. [1]eBay, “Cancel as buyer, https://www.ebay.com/help/buying/buyers-can-cancel-order/buyers-can-cancel-order?id=4004”
Step 1: Log in to eBay
Go to the eBay website and log in to your account using your registered email address and password.
Step 2: Access purchase history
Once logged in, click on My eBay located at the top right corner of the page. From the drop-down menu, select Purchase History.
This will take you to a page to view your recent orders.
Step 3: Find the order to cancel
On the order management page, locate the specific order you want to cancel. You can scroll through the list of all the orders.
Step 4: Initiate the cancellation
Click on More actions next to the order you wish to cancel. From the options that appear, select Ask to cancel order. This will prompt eBay to guide you through the cancellation process.
Step 5: Provide the cancellation reason
You will be redirected to a new page where you must select a reason for canceling the order.
Choose the most appropriate reason from the provided options. If necessary, you can provide additional details in the text box.
Step 6: Submit the cancellation request
After selecting the reason, click on the Submit button to finalize as the buyer requests. eBay will then process your cancellation and notify the seller accordingly.
How to cancel eBay order as a seller
Follow these steps to initiate eBay order cancellation process.
Step 1: Log in to eBay
Go to the eBay website and log in to your seller account.
Step 2: Access all orders
Once logged in, hover over the Orders menu and click on All orders. This will take you to a page where you can view and manage your orders.
Step 3: Find the order to cancel
On the All orders page, locate the specific order you want to cancel. You can scroll through the list or use the search bar to find it quickly.
Step 4: Initiate the cancellation
Next, click the small down arrow next to the order you wish to cancel. From the options that appear, select Cancel order. This will prompt eBay to guide you through the cancellation process.
Step 5: Provide the cancellation reason
You will be redirected to a new page where you must select a reason for canceling the order. Choose the most appropriate reason from the provided options.
If necessary, you can provide additional details in the text box.
Step 6: Submit the cancellation request
After selecting the cancellation reason, click on the Submit button. eBay will process your cancellation and notify the buyer accordingly.
Contacting eBay customer support
When you need to reach out to eBay customer service, there are several options. eBay aims to provide prompt and helpful support to ensure a positive experience. Here are some ways you can contact eBay customer support:
Knowledge base with helpful articles
eBay provides a comprehensive knowledge base with helpful articles. You can access this knowledge base by visiting eBay’s website,
The articles often provide step-by-step instructions and solutions to common problems.
Contact form page
eBay has a dedicated contact form page to submit your inquiries or concerns. To access the contact form, go to the eBay website and scroll to the bottom of the page. [2]ebay, “Contact form, https://export.ebay.com/en/support/”
From there, you can navigate to the page and fill out the necessary details to submit your query.
FAQ page
eBay also has an FAQ page that addresses common questions and concerns raised by users. You can search for your queries on the page or go through their list of questions.
eBay buyer and seller cancellation policy
eBay’s Money Back Guarantee is a return policy that covers most canceled transaction on eBay.
Here are the key points of how the order cancellation policy works.
- If it hasn’t arrived, you can report the issue to eBay within 30 calendar days. The seller must then respond and provide delivery updates or a full refund.
- When the item you received doesn’t match the listing or is faulty/damaged, you can request a return. If you return the item, the seller should issue a refund within 2 business days of receiving it.
Coverage, eligibility requirements, and exclusions
The eBay Money Back Guarantee applies in the following situations:
- The buyer doesn’t receive an item.
- The item received by the buyer doesn’t match the listing (e.g., wrong item sent, broken, damaged, or faulty).
- The seller doesn’t fulfill their return policy as stated in the listing.
Both buyers and sellers must meet certain requirements specified in the policy. This includes eligible payment methods and not seeking resolution through another method.
There are also eligibility requirements and exceptions. They are
- Eligible payment methods
- Credit card or debit card
- PayPal or PayPal Credit
- Apple Pay or Google Pay
- Spendable funds
- Wire transfer facilitated by eBay
- eBay gift card or eBay voucher, or eBay Bucks
The exclusions for the eBay purchase cancellation are:
- Real Estate, Websites, and Businesses for Sale
- Digital content, Intangible goods, Non-fungible tokens (NFTs)
- Classified Ads
- Services
- Travel tickets or vouchers
- Industrial equipment and heavy machinery
- Motor vehicles (covered by eBay Vehicle Protection)
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FAQs
Can I cancel an eBay order after payment?
Yes, you can cancel an eBay order after making a payment. However, you will need to contact seller or eBay customer support to cancel.
How do I cancel an eBay order as a buyer?
To cancel an eBay order as a buyer, log in to your eBay account. Go to “Purchase History,” find the order you want to cancel, and select the payment cancellation option.
Can I cancel an eBay order before paying?
Yes, you can cancel an eBay order after payment. It is recommended to contact the seller directly and request a transaction cancellation. If the seller agrees, they can cancel the order from their end.
What happens if I cancel an eBay order as a buyer?
If you cancel unpaid eBay order as a buyer, they will request to cancel the order. The order refund process might take 3 to 4 business days, depending on payment method.
How long does it take to get a refund after canceling an eBay order?
The time it takes to receive a refund after canceling an eBay order can vary. Generally, it may take 3 to 4 business days for the refund process.
What should I do if the seller won’t cancel my eBay order?
If the seller refuses to cancel your eBay order, contact eBay customer support. The buyer protection policy will help mediate the situation and guide how to proceed.
The process of canceling eBay order varies if you are a buyer or a seller. We hope this Dbd guide on how to cancel eBay order has been helpful.
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About the author
Andy Cale
Andy Cale is an experienced journalist who has been writing for over twelve years. He focuses on global news and events, particularly on current affairs. His pieces cover news stories, info guides, reviews, and opinions on various topics that are important to the world today.
