How to Cancel Xbox Live Subscription: Updated 2023 Guide

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Xbox Live is an online gaming service for Xbox consoles and Windows computers. It provides gamers with online multiplayer gaming, free Xbox games, and exclusive discounts.

For those wondering how to cancel Xbox Live subscription, you can do it through your console or online. Sign in to your Microsoft account on the Xbox website, navigate to the Services and Subscriptions page, and select the Xbox Live subscription you want to cancel. 

In this Dbd guide, we have put together a comprehensive guide on canceling your Xbox Live subscription, including insights from Microsoft’s official support pages and user feedback. Additionally, we have included customer support details to help you address any billing concerns.

How to cancel Xbox Live subscription?

Now that you understand Xbox Live and why you want to terminate your Xbox Live membership, let’s dive into the methods.

Method 1: Cancel the Xbox Live Gold subscription on the console

Follow the below given step-by-step process for canceling an Xbox Live subscription from your console.

Step 1. Press the Xbox icon on your joystick and navigate to “Settings.”

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Step 2. Now, go to “Account” and click on “Subscriptions.”

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Step 3. Here, you can see all of your active subscriptions. Click on Xbox Live subscription.

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Step 4. Now, navigate down and click on “Cancel subscription.”

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Method 2: Xbox Live membership cancellation from the website

Similarly, you can also unsubscribe from Xbox Live using the Microsoft website.

Step 1. Go to the Microsoft website and log in with your Xbox account.

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Step 2.  Here you can see the Subscriptions section along with your active paid subscription.

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Step 3. Click on Xbox Live, followed by “Cancel subscription.”

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Step 4. You’ll be redirected to a new page. Scroll down and click “Cancel subscription.”

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Step 5. Then, you’ll be greeted with this page after successful cancellation.

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Dealing with billing issues

When canceling an Xbox Live subscription, you might encounter billing issues. 

Cancelations and refunds 

Only recurring subscription costs are eligible for refunds. You can request a refund by contacting Microsoft customer support.[1]Xbox support, “Refunds, https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription”

Remove payment option

You can only remove their payment option after all existing subscriptions are removed. Or they must be attached to another payment option.[2]Xbox support, “Remove payment, https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cant-remove-payment-instrument”

Check purchase history

You can check the Xbox purchase history to verify suspicious payments or purchases. You can look up history from Payment & billing and Order history on both console or PC.[3]Xbox support, “Payment history, https://support.xbox.com/en-US/help/subscriptions-billing/billing-payment-updates/check-xbox-purchase-history”

Payment declined

If a payment is declined, it may be due to an expired payment option. Users can update their payment options or add a new one to avoid this issue.

Billing address issues

Sometimes, billing issues persist due to incorrect or outdated billing addresses. You must ensure their billing address is up-to-date and matches the information provided.

Customer support

You can contact Microsoft customer support for Xbox Live subscriptions via the contact page or the console.

The contact information may vary depending on the user’s region and language preference. 

However, generally, users can find customer support options like chat or phone support. Also, the availability depends on your region.

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FAQs

Can I cancel my Xbox Live subscription online?

Users can cancel their Xbox Live subscription online through the Microsoft website. There is also an alternative option, like withdrawing from your console.

Will I get a refund if I cancel my Xbox Live subscription?

Refunds are only applicable to recurring Xbox subscriptions. Also, you just need to contact customer support to request a refund.

When is the best time to cancel your Xbox Live subscription?

The best time to cancel the Xbox Live subscription is before the auto-renewal ends to avoid any extra charges. You can confirm the cancellation by checking the subscription status.

How do I know if my Xbox Live subscription is canceled?

You can confirm the cancellation of Xbox Live by checking the account status. You won’t find the following account auto-renew date after successful cancellation.

What happens to my Xbox Live account if I cancel my subscription?

After your Xbox Microsoft account cancellation, your account will still exist, and you can log in.

However, you’ll ultimately lose access to subscription benefits like online multiplayer, free games, or Xbox game pass. 

You can easily cancel Xbox Live through the Microsoft website or Xbox console.

We hope this Dbd guide on how to cancel the Xbox Live subscription was helpful. 

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