Urban Air adventure park is a popular destination offering trampolines, obstacle courses, and more. If you are a member and need to cancel your membership, you may have some questions about the process.
You can only terminate Urban Air account after you complete the 12-month period. However, you can apply for cancellation in case of written proof of death, disability, or relocation over 25 miles.
This updated Dbd guide will provide detailed instructions on how to cancel Urban Air membership. We will also discuss various cancellation policies and refund schemes.
Urban Air membership cancellation terms and conditions
Urban Air Adventure offers membership plans that allow its customers to access its facilities and services. However, situations may arise that require customers to cancel their membership.
To ensure a smooth and hassle-free cancellation, they have outlined specific terms and conditions. In this section, we will explore Urban Air membership policy to provide you with a better understanding.
Urban Air membership termination within 12 months
During the initial 12-month term, members cannot cancel their membership except in certain circumstances. These circumstances include:
Death
In this case, you can cancel the membership by verifying the death of the registered member.
Disability
Also, you can cancel if the member is physically unable to receive their membership perks due to a disability. You can cancel the membership by providing a written certification of the disability from a licensed physician.
Relocation
Lastly, you can cancel the membership if you move more than 25 miles from any Urban Air Adventure Park. Also, you’ll need an acceptable written verification of the move.
Urban Air cancellation process after the initial 12-month term
After the initial 12-month term, members can cancel their membership at any time through the Urban Air Membership website. The cancellation will take effect 10 days after it is received by Urban Air. [1]Urban Air, “Cancellation policy, https://www.urbanair.com/membership-agreement/#:~:text=Membership%20Cancellation.%C2%A0,us%20as%20scheduled.”
Payment obligations
Any payments due before the cancellation effective date will be charged as scheduled. Members are responsible for paying their membership fees until the cancellation is effective.
Overall, members should carefully review the terms of their Urban Air membership before signing up. As the cancellation policy may affect their ability to end their membership if needed.
Urban Air membership suspension
Urban Air will suspend your membership benefits in case of failure of monthly payments (credit card). You will be notified of the suspension in writing, and you must pay a $10 fee to reactivate your membership.
Urban Air will continue to try and collect all amounts due, and they may terminate membership in violation of terms and conditions.
How to cancel Urban Air membership?
In this section, we will provide general step-by-step instructions on canceling your Urban Air membership.
Step 1. Visit the Urban Air membership website
To cancel your membership, you must access the Urban Air membership website.
Once there, enter your email and password to log into your membership account.
Step 2. Navigate to the Membership page
Once you are logged in, navigate to the Membership page. Here, you can see all the active subscriptions with Urban Air membership agreement.
Step 3. Request for cancellation
On the page, look for End Membership or Request Cancellation option. This will prompt a pop-up window to appear where you must select the reason for canceling your membership.
Step 4. Confirm your cancellation
After selecting the reason for canceling your membership, confirm the cancellation. You will then receive a confirmation email stating that your request has been received.
Step 5. Contact Urban Air for any additional assistance
If you have any questions or encounter issues with canceling your membership, contact Urban Air. You can reach out by filling out the form in the Contact Us section of their site.
Also, you can email at privacy@urbanairparks.com. Be sure to have your membership information and account details when contacting customer service.
Contacting Urban Air customer support for assistance
Contacting Urban Air customer support is vital if you’re facing issues while canceling. There are few ways to contact the company’s customer service team.
The methods are explained in detail below:
Urban Air Contact Us page
One option is to visit the Urban Air website and navigate to their Contact Us page. Here, you need to provide your first and last name, phone number, and park location.
Select Customer Contact from the dropdown menu of reasons for contact. You can also leave a message in the box provided if you have specific questions or concerns.
Alternatively, you can email privacy@urbanairparks.com if you have any questions or concerns. Make sure to write related email subject, so your issue is highlighted.
Phone number
Urban Air also has phone numbers available for their franchise locations. Some numbers you can contact are:
- New Jersey (+1 201-212-6454)
- Sacramento (+1 916-930-6822)
- Ohio (+1 330-532-7116)
You can call the location nearest to you and speak to a representative.
Contacting Urban Air for assistance with canceling your membership is a straightforward process. You can fill out the online form, send an email, or call one of their locations.
Urban Air’s customer service representatives are available to assist you. Don’t hesitate to ask for help with any questions or concerns about canceling your membership.
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FAQs
Is there a fee for canceling my Urban Air memberships?
Yes, there is a $10 Deactivation fee to cancel membership. However, you cannot cancel the membership during the 12-month initial term.
What is the process for terminating my Urban Air membership?
To terminate your Urban Air membership, you must submit a cancellation request online. However, you can only cancel online after you complete 12 month of subscription period.
Your cancellation request will be effective 10 days after it is received.
Can I cancel my Urban Air membership online, or should I visit the facility?
You can cancel your Urban Air membership online after 12 month period. There is no need to visit the facility in person to cancel your membership.
Will I receive a refund for the remaining duration of my Urban Air membership after canceling it?
Urban Air does not provide any refund after cancelation. However, any payments due prior to the cancellation effective date will still be charged.
Are there any penalties for canceling my Urban Air membership before the expiration date?
There is no penalties for canceling your Urban Air membership before the expiration date. However, there is a 10 USD Deactivation fee during cancellation.
It is important to review the Urban Air park membership agreement carefully to understand the terms and any applicable penalties.
To unsubscribe from Urban Air adventure parks, you must complete the 12-month period unless there are special cases.
We hope this Dbd guide on how to cancel Urban Air membership has been helpful.
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