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How to Cancel Massage Envy Membership: Updated 2024

Learn everything about canceling Massage Envy membership

Massage Envy is a popular chain of spas and health clubs that offers various massage and stretch services. However, circumstances may arise where you must cancel your membership, and knowing the process is crucial.

To cancel your Massage Envy membership, call the customer service number and request cancellation, or visit your local Massage Envy location and fill out a cancellation form in person. You can also cancel via email. Make sure to check your contract for any specific cancellation policies or fees.

This Dbd guide will provide an updated guide on how to cancel Massage Envy membership. Additionally, we will discuss the cancellation policy, notice period, refund, and more.

How to cancel Massage Envy membership?

inarticle image-how to cancel massage envy membership-How to cancel Massage Envy membership

To cancel a Massage Envy membership, there are several methods available. You can choose from online cancellation, cancellation over the phone, and in-person cancellation. 

Understanding the cancellation policy, including fees and notice periods, is essential to avoid issues. 

Method 1. Massage Envy spa membership termination via website

Cancelling Massage Envy subscription from the website is one of the easiest ways. Here are the step-by-step instructions on how to cancel your Massage Envy membership via the website:

Step 1. Go to the Massage Envy website feed form using your preferred web browser.

Step 2. Select your Massage Envy center’s state, city, and location from the drop-down menus.

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Step 3. Enter your date of service and first and last name in the appropriate fields.

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Step 4. Choose your method of contact by selecting either the phone or email option.

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Step 5. If you select email, enter your email address.

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Step 6. Alternatively, you must provide your number if you select the phone option.

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Step 7. Once you’ve made your choice, enter your message and approximate time of service.

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Step 8. After confirming all the details, click the “Contact Us” button.

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After completing all the steps, you’ll receive an email or call from the Massage Envy customer service team. 

Method 2. Canceling gym membership over the email

inarticle image-how to cancel massage envy membership-Method 2 Canceling gym membership over the email

Another way to cancel a Massage Envy membership is by emailing the customer service team. This method can be helpful if you prefer not to cancel over the website or in person. 

Here’s a step-by-step guide on how to cancel a Massage Envy membership through email:

Step 1. Compose an email to the Massage Envy customer service team at guestrelations@massageenvy.com.

Step 2. In the email, provide your name, address, phone number, and membership number.

Step 3. Clearly state your intention to cancel your Massage Envy membership and the reason for the cancellation.

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Step 4. Request a confirmation email once the cancellation is processed.

Step 5. Wait for a few business days for a response from the customer service team.

Method 3. Canceling Massage Envy subscription in-person

inarticle image-how to cancel massage envy membership-Method 3 Canceling Massage Envy subscription in-person

Canceling your membership in person can offer a personal experience. Follow below step-by-step guide on how to cancel a Massage Envy membership in person: [1]Massageenvy, “Membership terms, https://www.massageenvy.com/memberships?membership-drive-modal#:~:text=Membership%20terms%20%26%20conditions”

Step 1. Book an appointment for cancellation in the nearest Massage Envy facility. Walk-ins may not be accepted at all local Massage Envy locations.

Step 2. Bring your membership ID or other identification documents with a written letter. Also, provide them with any additional details if necessary.

Step 3. Fill out all the necessary details don’t the cancellation form. Also, clearly state your intention to cancel your Massage Envy membership.

Step 4. Review the cancellation policy and any associated fees or notice period. Pay out any outstanding fees or remaining balance.

Step 5. Obtain a written confirmation of the cancellation and any information.

Canceling in person can provide a more personalized experience, allowing you to ask questions. Remember to bring all the necessary documents and information to make the process smooth.

What happens after canceling Massage Envy membership?

inarticle image-how to cancel massage envy membership-What happens after canceling Massage Envy membership

It’s essential to understand the company’s cancellation policy before you terminate Massage Envy membership. This policy typically includes a notice period before cancellation.

Additionally, some memberships may have a minimum contract term depending on membership. And canceling before the end of the automatic renewal of that term may result in additional steps.

Membership cancellation policy

Massage Envy requires members to provide a written letter if they’re canceling in person. Also, you need to mention the reason for canceling in any method. 

The notice period required to cancel the membership varies depending on the Massage Envy contract type. And depending on the conditions, there may be certain extra steps. 

Cancellation timeline

After submitting the cancellation notice, Massage Envy will send a confirmation email within a few business days. Members can still use their subscription benefits during the notice period and any remaining sessions. 

Also, unused sessions will expire if you do not use them within 60 days of cancellation. 

Massage Envy offer on refunds

Massage Envy does not offer refunds for unused sessions or the remainder of a contract period. However, members can use any remaining sessions before the cancellation date.

Access to wellness-focused benefits

Members lose access to all membership benefits after the cancellation. This might include discounts, bonuses, unused sessions, and reward points. However, you can resubscribe to auto-renewal of membership anytime.

Contacting customer service

You can contact Massage Envy’s customer service for any follow-up inquiries or assistance. Or another way is to fill up a feedback form stating your inquiry. 

Why cancel a Massage Envy subscription?

inarticle image-how to cancel massage envy membership-Why cancel a Massage Envy subscription

While a Massage Envy membership can be a great way to prioritize self-care. However, there are many reasons why someone may choose to cancel their subscription. Let’s look into some of them.

  • Moving to a new city where there is no nearby Massage Envy location.
  • Traveling for an extended period of time and won’t be able to use the membership.
  • Contracting a skin infection that requires a break from massages or spa treatments.
  • Developing a chronic illness or injury that makes it difficult to receive massages.
  • Being diagnosed with a condition that affects the nervous system.
  • Becoming pregnant and unable to receive certain massages or spa treatments.

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FAQs

Can I cancel my Massage Envy membership online?

Yes, you can cancel your Massage Envy membership via the DoNotPay website. However, you must fill out the feedback form to cancel via the official site.

Is there a fee to cancel my Massage Envy membership?

There is no fee to cancel your Massage Envy membership. However, you may clear any dues and remaining outstanding fees.

Will I receive a refund when I cancel my Massage Envy membership?

No, Massage Envy does not offer any refunds on your membership.  type and the timing of your cancellation.

How long does it take to process a Massage Envy membership cancellation?

The timeline for processing a cancellation can vary depending on the method used. We recommend waiting a few business days for service cancellation after applying.

Can I still use my membership benefits after I cancel my Massage Envy membership?

No, once you cancel your membership, you will no longer have access to any membership benefits or perks. However, you’ll lose service benefits after the end of the billing cycle.

In conclusion, canceling Massage Envy membership can be done online, over the phone, or in person.

We hope this Dbd guide on how to cancel Massage Envy membership has been helpful.

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