If you have placed an order with Shein but require to cancel it because you ordered the wrong item or changed your mind. Don’t worry; you will know how to cancel Shein order in this Dbd guide.
There are a few things to keep in mind before requesting a cancellation of the Shein order.
First, you must cancel the order within 24 hours of being placed, and secondly, if the order has not yet entered the shipping process, it can be easily canceled.
If the order has already been shipped, you will have to wait until you receive the order and return it to get a refund. You will receive the refund in your Shein wallet within seven business days.
Keep reading to learn more about the cancellation process for Shein orders and how to get a refund if you cancel an order.
Method 1: How to cancel Shein order using the Shein website and get a refund?
If you need to cancel an order from Shein, the process is relatively simple. Just follow the steps below:
Step 1: Log in to your Shein account on the Shein website.
Step 2: Go to the “My Orders” section and find the order you want to cancel.
Step 3: Click “Cancel Order.”
Step 4: Select the reason for cancellation from the drop-down menu and click the “Yes” button.
Step 5: Click “Submit,” and your order will be successfully canceled.
Your refund will be processed within 7 business days. After that, you will receive your refund in Shein wallet. You will receive a confirmation e-mail once the refund has been issued.
If you have any further questions about canceling an order or getting a refund, you can contact Shein customer service. If you are unsure how to contact them, read this guide – how to contact Shein customer service.
Method 2: Here is how to cancel Shein order using an app
To cancel Shein order using the app, follow these steps.
Step 1: Open the app and find the “Me” section on the home screen.
Step 2: Click the “Processing” on my order section.
Step 3: Press the “Cancel Order” button.
Step 4: You will receive a message that asks if you want to cancel. Click the “Yes” button.
Step 5: You can choose the way to get your refund. You can either select the “Shein Wallet” option or the “Payment Account” option.
Step 6: Choose the reason behind your canceling the order.
Step 7: Click “Submit,” and then your order will be canceled.
You will receive a refund according to the refund method that you selected. If you chose the Shein wallet option, the refund will be processed within 24 hours.
Selecting the payment account option may take 2 to10 business days for the refund to appear in your account.
See also: How to Track Shein Order?
Not satisfied with Shein
If you are not satisfied with Shein, and if you are thinking about canceling your account, we have you covered.
First, read this guide on – how to delete Shein account. Then, follow the instructions.
FAQs about Shein order cancellations
Can you cancel a Shein order?
Yes, you can cancel the Shein order. To do so, simply log into your account and go to the “Order Status” section. Your order must be on “Processing” status or on “Unpaid Status,” then only you can successfully cancel it.
The “Processing” status means your order is not been shipped out yet. The “Unpaid” status, means your payment method is still being processed.
In either case, canceling an order is simple, so you don’t have to worry about being stuck with something you don’t want.
Will you get money back if you cancel an order on Shein?
Yes, if you need to cancel Shein orders, you will get your money back. You can later use the money to pay for future orders or withdraw it to your payment account.
How long does Shein take to refund a canceled order?
Your refund will be processed within 7 days after you cancel an order. The refund will be transferred to the Shein wallet. Shein,”Shein Return policy, https://us.shein.com/Return-Policy-a-281.html”
But in case your order was already turned to “Shipped Order” status, you will need to wait until you receive the item and then return it to receive a full refund.
How to cancel Shein order after shipping?
Once an order has been shipped, Shein cannot cancel your order. You will have to wait for the order to arrive and initiate a return.
Make sure the item is returnable to apply for the return process. You must return the package within 45 days of the order being placed.
Print out the return label and attach it to the top of the package to be returned. Send the package back to Shein company, and you will get a refund.
Since Shein is a reliable company, you don’t need to worry about issues while canceling and refunding an order. The whole process is pretty straightforward, and you can do it without any hassle.
Please note that you can cancel your orders if they have not yet been shipped. Once an order has been shipped, you cannot cancel it. You can only get a refund in that situation.
It is straightforward to cancel an order from Shein if it is done within 24 hours. However, if you still face any issues with your refund, you must contact customer support within 180 days after your order was placed. Read this page for the process to contact Shein customer service.
We hope this post helped explain how to cancel Shein order in detail. Do not forget to share it with your friends, families, and fellow shoppers to help them out too.
About the author
Soniya is a Contributor at DbdPost. She has an Industrial Engineering degree and experience in diverse fields such as technology, lifestyle, business, and more. She is well-versed in DdbdPost content quality standards and committed to providing accurate and reliable information.