how to contact Shein customer service - Feature image

How to Contact Shein? Shein Customer Service Number & More

Contact Shein customer support by any of these methods

Do you want to know the Shein contact number or how to contact Shein customer service to file any complaint or return any product? If yes, then you have come to the right place.

We have tested various methods to find the best way to reach Shein customer service before preparing this Dbd guide. We will show you the best and quickest option that we found during our testing.

Shein is one of the fastest-growing online clothing retailers with a huge social following. 

Especially for affordable dresses and fashion clothing, they are pretty popular amongst youngsters.

The company has successfully won over millions of customers within a short period.

Despite having a large customer base, the company struggles to provide a seamless customer service experience. Delays in shipping, issues with refunds, and issues with the quality of items are some of the most heard problems from Shein’s customers.

If you are also experiencing issues with your orders, shipping, or any other account-related concern with Shein, the contact method we outline here will help you get in touch quickly with the company.

What is Shein’s contact number?

As of now, there is no official customer service contact number for Shein.

To confirm this, we contacted Shein customer support through their website’s live chat. They confirmed that there is no direct phone number or toll-free number to reach them for customer support issues, including filing a complaint or asking general questions.

No worries; there are still a few ways you can reach out to them which we will show you next.

Related info: Check out this Dbd guide on – How to file a complaint to Shein, where we have discussed various methods to file a complaint.

How to contact Shein customer support?

how to contact Shein customer support - image 0

If you need to contact Shein customer service, they offer different ways to do so.

You can use live chat, or support tickets.

Recently they have also started providing support through Facebook messenger.

Currently, they do not have direct phone support or SMS service.

With their live chat support, you can get almost instant responses to your queries.

You can ask any question about the product info, placed orders, shipment tracking info, canceling the orders, return items, refunds, and many more.

However, their live chat support is not a 24/7 service. In the US, they do offer online live chat support from 06:00 AM to 9:00 PM PST. [1]Shein, “Shein customer service,”

For the part of our research, while preparing this Dbd guide, we tested their live chat and support ticket service.

The waiting time for chat is almost none. We have received a satisfactory answer to our queries in very little time.

On the other hand, their support ticket takes around 24 hours to get a reply.

If you are looking forward to getting an instant response from them, then live chat is the best way.

Let’s take a look, at how to contact Shein customer service via live chat and support ticket.

1. Visit Shein “Customer Service” page

how to contact Shein customer support - step 1

If you are in the web browser, you can find the “Customer Service” page option at the top right section of their website.

As shown in the screenshot below, you will see a customer support icon that takes you to a customer service page.

If you are in Shein mobile app, click on the “Me” tab and click the “Support” icon.

2. Select your concern

how to contact Shein customer support - step 2

Once you are on the customer support page, you will see a couple of options to find your concern on the right side of your screen.

If your issue is listed there, click on it; otherwise, select one of the options “Pre-sale” or “Account Issue.”

3. Click “Contact Agent” option

how to contact Shein customer support - step 3

Once you select your issue, you will be taken to the customer support chat page. There you can find the “Connect Agent” option.

Now, click on the “Connect Agent” button.

4. Select the “Live Chat” or “Submit a Ticket” option

how to contact Shein customer support - step 4

Once you click the “Connect Agent”, you will be given two options: “Submit a Ticket” and “Live Chat.”

For a quick connection with Shein’s customer service agent, select the “Live Chat” option.

If you want to get email support, you can select the “Submit a Ticket” option. Bear in mind that the information you provide with the “Submit a Ticket” option will be sent via email. It will take up to 24 hours to get Shein’s customer service email support.

This way, you can get in touch with the Shein customer care team.

Learn more: How to track Shein order?

What is Shein’s contact number?

Shein does not have a direct customer service phone number to contact them. As of now, they do offer only live chat, support ticket options, and Facebook messenger to get in touch with them.

What is Shein’s contact email, and how to email them?

Shein does not have a direct email address for customer support. You have to initiate the email communication through the “Support Ticket” system.

However, if you want to delete a Shein account, you can email at”Any other support besides account removal is not available via this email address.

Learn More: How to Delete Shein Account Quickly?

Final checklist of Shein contact information

Country Live Chat Support Email Support Phone Support Facebook Messenger Support
USAAvailableAvailableNot AvailableAvailable
UK Available Available Not Available Available
UAE Available Available Not Available Available
Canada Available Available Not Available Available
Australia Available Available Not Available Available
India Available Available Not Available Available

Related info: For more companies customer service guides – visit

Quality testing of Shein

Check out this Dbd post – Is Shein good quality? We have explained what to expect in terms of quality from Shein.

Video Tutorial

FAQs about Shein’s contact

About the author

dbdpost fav icon

DbdPost Staff is a team of writers and editors working hard to ensure that all information on our site is as accurate, comprehensive, and trustworthy as possible. Our goal is always to create the most comprehensive resource directly from experts for our readers on any topic.


Scroll to Top