How to Cancel Verizon Fios: A Step-By-Step Guide 2024

Verizon Fios is a telecommunications service provider that offers a range of services, including internet, television, and phone, to customers in the United States. If you are a Verizon Fios customer, you should know how to cancel Verizon Fios subscription to avoid charges.

To terminate Verizon Fios subscription, customers can call the customer service number or log into their account online. It is important to have your account information and any necessary equipment ready for the cancellation process.

This guide provides you with step-by-step information on how to cancel V erizon Fios. It covers what you need to do after canceling your subscription and return policies.

Steps to cancel Verizon Fios

Cancelling Verizon Fios service can be a simple process if you follow the right steps. Here’s a guide on how to cancel Verizon Fios services by calling customer support:

Cancel Verizon line

Here is the Verizon Fios termination process by phone:

Step 1: Call Verizon Fios internet customer service at 1-844-837-2262.

Step 2: Follow the prompts to enter your account information.

Step 3: When prompted for a reason for your call, say, “Cancel my service.”

Step 4: Follow the prompts to speak with a customer service representative.

Step 5: Provide your account information and explain that you want to cancel your service.

Step 6: Follow the representative’s instructions to confirm your cancellation.

If you stop using Verizon Fios, there may be early termination fees for the equipment you used. Read your contract properly and follow the instructions for canceling which helps to avoid any extra fees.

How to avoid early termination fees

Early termination fees are fees charged for canceling Verizon Fios service before the end of your contract term.

These fees can range from $15 to $350, depending on the services you subscribed to and how much time is left on your contract.

To avoid early termination fees, you can try the following strategies:

Transfer service

If you’re moving to a new location with Verizon Fios service, you can transfer your service to the new address without incurring early termination fees. Check with customer service to see if this option is available in your area.

Move to an area without Verizon Fios coverage

If you’re moving to an area that doesn’t have Verizon Fios service, you may be able to cancel your contract without incurring early termination fees. Provide proof of your move, such as a utility bill or lease agreement.

Negotiate with customer service

You can try negotiating with customer service to see if they can waive the early termination fee or offer a prorated fee based on the time left on your contract. Be polite and firm in your request, and have a valid reason for canceling your service.

Important details to keep in mind when canceling your Verizon Fios service include:

1. Early termination fees: Make sure to check your contract or call customer service to find out how much the early termination fee will be.
2. Equipment fees: If you don’t return your equipment, you may be charged a fee. Make sure to follow the return instructions carefully.
3. Cancellation deadline: Make sure to cancel your service before the deadline specified in your contract to avoid any additional fees or penalties.

Overall, it’s important to explore all your options before canceling your Verizon Fios service.

If you do decide to cancel, make sure to follow the instructions carefully and keep track of any fees or deadlines.

Returning Verizon Fios equipment

When canceling Verizon Fios service, you are required to return any equipment that was provided to you by Verizon, such as set-top boxes, routers, and modems. If you return or exchange a wireless device, a restocking fee of $50 will be charged. Here’s a breakdown of the equipment you need to return:

• Set-top boxes: If you have a TV subscription with Verizon Fios, you may have one or more set-top boxes that need to be returned. These boxes allow you to access and control your TV channels and DVR.
• Routers and modems: If you subscribed to internet service with Verizon Fios, you may have received a router and modem to connect your devices to the internet. These devices may also need to be returned.

To return your equipment, you can follow these steps:

1. Package the equipment: Make sure to pack the equipment securely in the original boxes or in sturdy boxes with plenty of padding. Include any cords, cables, or accessories that came with the equipment.
2. Label the package: Use the pre-addressed shipping label provided by Verizon or request one from customer service. Make sure to affix the label securely to the package.
3. Ship the package: You can drop off the package at a USPS or FedEx location or arrange for a pick-up. Make sure to get a receipt or tracking number for your records.

Verizon may provide a prepaid shipping label to return your equipment, or they may ask you to ship the equipment back at your own expense. It’s important to follow their instructions carefully to avoid any delays or additional fees.

After you send the equipment to Verizon, they will check it. If there is something wrong or missing, you might have to pay a fee. Keep the tracking number and receipts until Verizon tells you that they received and processed your equipment. ^[1]Verizon, “Equipment returns, https://www.verizon.com/support/residential/equipment-return#:~:text=Sign%20in%20to,your%20My%20Verizon”

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FAQs

Cancelling Verizon Fios service may involve early termination fees and the return of equipment.

It’s best to call customer service to understand how to cancel Verizon Fios and policies involved.